Quick answer
Customer Service Representatives in Massachusetts earned a median of $49,120 a year ($23.61 an hour) in May 2025, 10% above the national median of $44,770; 49,990 were employed there, ranking #3 of 54 states and territories by median pay, per BLS OEWS.
Data as of May 2025. Source: U.S. Bureau of Labor Statistics, OEWS May 2025
| Measure | Massachusetts | United States |
|---|---|---|
| Median annual wage | $49,120 | $44,770 |
| Mean annual wage | $52,750 | $46,590 |
| Median hourly wage | $23.61 | $21.53 |
| 10th percentile | $35,440 | $31,750 |
| 25th percentile | $41,500 | $36,870 |
| 75th percentile | $61,090 | $51,780 |
| 90th percentile | $74,880 | $63,590 |
| Employment | 49,990 | 2,595,750 |
| Jobs per 1,000 | 13.743 | — |
| Location quotient | 0.82 | 1.00 |
Related
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Last updated 2026-10-16. Data only, not financial or tax advice.